- Schedule
- Morning
- Job type
- Full-time
- Location
- Orlando, FL
- Openings
- 2
- Pay
- $16.50
- Employer
- Arrow Facility Management
About the job
We are seeking a professional, friendly, and customer-focused Hotel Front Desk Agent to serve as the first point of contact for our guests and ensure a welcoming, seamless, and memorable hotel experience. The ideal candidate will be responsible for managing guest check-ins and check-outs, handling reservations, answering inquiries, and providing accurate information about hotel accommodation, rates, and amenities. Strong communication skills, attention to detail, and a commitment to exceptional customer service are essential for success in this role. Previous hotel front desk experience is preferred, particularly experience working with hotel reservation systems is a plus. We are looking for someone who takes pride in delivering exceptional guest service, maintains a professional appearance and attitude, and understands the importance of creating a positive first impression. The successful candidate will be dependable, detail-oriented, and committed to ensuring every guest feels welcomed and valued throughout their stay.
What you need
- Perform all guest check-in and check-out procedures accurately and efficiently.
- Manage hotel reservations received online, by phone, and through other booking channels.
- Welcome guests upon arrival, verify reservation details, register guests, and assign rooms.
- Collect and maintain accurate guest information, including contact details and dates of stay.
- Explain room rates, hotel policies, available amenities, and payment options.
- Verify payment information and credit card details in accordance with hotel policies and security procedures.
- Respond to guest questions, requests, and complaints promptly, professionally, and courteously.
- Coordinate with housekeeping to ensure rooms are clean, properly maintained, and ready for guest arrivals.
- Confirm group reservations and coordinate personalized services for VIP guests, wedding parties, and event attendees.
- Promote and upsell available hotel services, room upgrades, and amenities when appropriate.
- Maintain accurate and up-to-date records of reservations, guest information, payments, and front desk transactions.
- Follow hotel procedures, brand standards, and service expectations at all times.
- Work collaboratively with other hotel departments to ensure guest satisfaction and smooth daily operations.
- Previous experience as a Hotel Front Desk Agent, Receptionist, Guest Services Representative, or in a similar customer service role.
- Experience using hotel property management and reservation systems; FOSSE experience is preferred.
- Familiarity with online travel agencies and travel booking platforms, such as Booking.com and TripAdvisor.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong verbal communication, organizational, and multitasking skills.
- Ability to remain calm, courteous, and solution-oriented when handling guest concerns.
- Attention to detail and the ability to manage reservations, payments, and guest records accurately.
- Ability to work independently and as part of a team in a fast-paced hotel environment.
- Flexibility to work assigned shifts, weekends, and holidays as required.
- A degree or formal education in hospitality or hotel management is a plus.