We do things the right way.
Every single time.
Every person on your property is our direct employee. Vetted, trained, insured, and accountable. No subcontractors. No shortcuts. No surprises.
Quality Standard
1+ year of hotel experience, minimum
We do not send rookies to run your floors or serve your guests. Every Arrow team member has at least one year of prior hotel experience before they step onto your property.
That is not a preference. It is a requirement. It means your rooms get cleaned to brand standard the first time. It means your banquet team knows how a plated service works. It means less training burden on your managers and better guest reviews for your property.
Aligned with Hyatt Purpose of Care
Hyatt's Purpose of Care is about taking care of people so they can be their best. Our direct employment model lives that same principle. We take care of our team members with fair wages, real benefits, and consistent schedules. In return, they take care of your guests.
- Experienced hires, not first-timers
- Brand-specific training before day one
- Fair wages and benefits that reduce turnover
We Meet You At Your Standard.
We don't need to be asked to comply. We've already done that work so that the moment you partner with Arrow, you're covered.
Marriott International - Serve360
Our staffing practices align with Marriott's Serve360 commitment, encompassing ethical sourcing, workforce dignity, and environmental responsibility. Every Arrow-supplied team member operates within these standards.
Core Pillars
Hilton - Travel with Purpose
Arrow's direct employment model supports Hilton's Travel with Purpose ESG goals, specifically around dignified work, living wages, and sustainable supply chains.
Core Pillars
Human Rights in Our Workforce
We have a zero-tolerance policy for forced labor, child labor, and discrimination. Every Arrow team member is treated with full dignity, paid fairly, and operates under a clear Code of Conduct.
Core Pillars
Every Team Member, Every Time
Arrow does not hire contractors or subcontractors. Every person on your property is an Arrow employee. Fully vetted, trained, insured, and accountable to us and to you.
Core Pillars
The Simplest Risk Mitigation
You Can Make.
Using subcontractors and staffing agencies creates legal and ethical exposure. Arrow's direct employment model eliminates that risk. Every worker on your property is fully our responsibility.
Talk to a Compliance Advisor