Est. 2007 · The Arrow Group
We Built This Company
On One Principle.
If you take care of your people, your people will take care of your clients. At Arrow, that's not a tagline. It's how we operate every day.
The Arrow Way Starts With People.
Arrow Facility Management was built out of a simple observation: the staffing industry treats workers as inventory, and clients feel that. The result is high turnover, inconsistent quality, and a workforce that has no real loyalty to anyone.
We chose a different path. Every Arrow team member is a direct employee, with real wages, real benefits, and real accountability. When they walk into your property, they are not a temp. They are Arrow.
That decision costs us more in operations. It is worth every penny. Because when your guest checks in and the room is perfect, that is not a coincidence. That is a team that cares.
What We Stand For.
We directly employ every single person on our team. No subcontracting, no agencies, no shortcuts. When you see an Arrow team member, they are ours. That means they are trained our way, supported our way, and proud of it.
Accountability is not a policy at Arrow. It is a reflex. When something goes wrong, we do not look for someone to blame. We fix it, learn from it, and make you whole.
We were built alongside global hospitality and commercial brands. Our standards were not adapted from somewhere else. They were forged in the same environments yours were.
Arrow is a minority-owned enterprise with deep roots in the communities where we work. Diversity isn't a checkbox. It's who built this company.
National Reach
Wherever you operate, we are there
Arrow Facility Management operates across North America with offices and active deployments in major hospitality and commercial markets.
Growing with you
Our footprint expands as our clients expand. If your portfolio includes properties in markets we are not yet in, we build the capability to serve them. That is how we have grown from a single property to serving enterprise portfolios across two countries.
We are not a local agency with a national sales pitch. We are a national partner with local accountability.
Our People Are
Your People.
The hospitality industry runs on contractors and temp agencies. We do not. Every Arrow team member is a direct employee, and that changes everything about how they show up.
Meet the Team.
Over 60 years of collective hospitality experience. Seasoned professionals who have built careers in the industry and now build partnerships for Arrow.
Manuel A. Centeno
Director of Global Programs - Hospitality
A distinguished leader with 23+ years in workforce strategy, operations management, and business development. Manuel launched and grew Arrow's hospitality division from inception into a dynamic, multi-market operation recognized for operational efficiency and strong client partnerships.
Pablo Cruz
Regional Account Executive
Accomplished sales executive with over 20 years of experience driving revenue growth and market expansion. Deep expertise in consultative, enterprise-level selling and transforming transactional vendor relationships into long-term, high-impact partnerships.
Laura Martínez
Account Manager - Dallas
A seasoned hospitality staffing professional with over 20 years of experience spanning operations and sales. Proven track record of building strong client relationships, optimizing workforce solutions, and delivering high-quality staffing services in fast-paced environments.
Richard Booth
Account Manager
Richard Booth is a dedicated hospitality staffing professional with over 20 years of experience in the industry. Throughout his career, he has partnered with leading brands such as Hilton, Marriott, IHG Hotels, and Hyatt, building a reputation for reliability, professionalism, and a strong understanding of client and team needs. Outside of work, Richard values quality time with his wife and children and especially enjoys making memories with his grandchildren.
Eddie Dominguez
Account Manager
A Venezuelan immigrant and law graduate who built his career in the United States from the ground up, turning challenges into opportunities within the hospitality industry. Eddie began in frontline roles such as housekeeping, public areas, and houseman, where he developed a strong foundation in operations, discipline, and service excellence. Through consistency and results, he advanced into leadership positions including Supervisor and Assistant Housekeeping Manager. His career continued to evolve with Arrow Facility Management, where he expanded his impact as Property Manager and Account Manager, overseeing operations, client relationships, and team performance across multiple properties. Today, he serves as an Account Manager, bringing 12 years of experience in hospitality, with a focus on operational efficiency, team leadership, and delivering high-level service standards.
The people behind the work.
Real teams. Real properties. Real results. These are the faces of Arrow, the people who show up every day and make the difference.
Banquet Team
Front Desk
Housekeeping
Leadership
Real teams. Real properties.
Want to Work With a Team That Actually Cares?
Let's talk about what your property needs and how Arrow can deliver.